Shop Manager Break-In Session
12 October 2026
| FORMAT | TIME (AEST) | TOPIC | SPEAKER / S |
|---|---|---|---|
| 8:30am | Coffee, Registration and Networking | ||
| 9:00am | Conference Opens and Welcome Delegates | Jacob Miller – Master of Ceremonies | |
| 9:05am | Welcome to Country | Refiti Tovi, Turrbal Tribe | |
| Keynote | 9.20am | Keynote Address – Impact | Jamie Mackay, General Manager, UnitingCare Retail Network |
| Session | 10:00am | Customer Experience – Attracting Gen Z Shoppers and Meeting Individual Expectations | Jacob Miller, Executive Manager Retail, Vinnies Tasmania |
| 10:30am | Morning Tea – 30 minutes | ||
| Session | 11:00am | Visual Merchandising – Creating Modern Windows and Enticing Layouts to Engage Gen Z | Suzie Hinson, Operations Manager, Neighbours Aid |
| Growth Mindset Workshop | 11:30am | Leadership Strategies – How to Become an Inspiring Leader to Others | Daniel Watts, CEO, Neighbours Aid |
| Panel and Q&A | 12:00pm | Donors – Inspiring Quality and Meaningful Contributions | Drew Eide, Head of Retail, Vinnies Queensland Madeleine McGowan, Regional Manager, Salvos Stores |
| 12:30pm | Lunch – 60 Minutes | ||
| Session | 1:30pm | Customer Aggression – Managing Shopfloor Conflict and Deescalation | Chloe Bakes, Trainers and Client Success Partner, Maybo |
| Session | 2:00pm | Back of House Efficiency – Optimising the Return on Our Floor Space | David Gale, Merchandise & Logistics Manager, UnitingCare Retail Network |
| 2:30pm | Afternoon Tea – 30 minutes | ||
| Session | 3:00pm | Textile Recycling and Product Upcycling – Maximising Shop Resource Recovery | Meriel Chamberlin, Business Development Manager, Salvos Stores |
| Delegate Activity | 3:30pm | Volunteers – How to Make and Keep a Happy Volunteer, and Encourage Gen Z Uptake | Tyrone Anderson, Area Manager, Save The Children |
| Close | 4:00pm | Shop Manager Sessions Conclude |