Keynote Speaker Announced!

Keynote: Tough Times Don’t Last. Resilient Professionals Do.
Heidi Dening, Speaker – Author – Educator

Heidi Dening believes that education changes lives. Combining the insights she has learned from surviving a paralysing illness, a gunpoint kidnapping, a life-threatening tsunami, and petrol bombs with her impressive business and health education background, she has a unique ability to elevate the professional resilience of leaders and their teams. This enables them to make better decisions, be more innovative, have more energy, optimism and empathy, and successfully deal with change, stress, and uncertainty.

Heidi has dedicated her career to inspiring thousands of people globally with practical strategies that improve resilience and self-leadership, from small children on remote Pacific islands to professional teams across 19 different industries.

This has meant she has delivered onstage and online presentations and programs to thousands of professionals from across the globe, including Coca-Cola, Louis Vuitton Moet Hennessy, REINSW, Raine and Horne, Financial Planners Association, Metcash, Insurance Council of Australia and Westpac.

She was named ‘Best International Keynote Speaker’ in the Asia Pacific region and is the author of an Amazon best-selling leadership book called ‘’Her Middle Name is Courage – How Self-Leadership Transforms Pressure into Performance, Chaos into Clarity and Rage into Resilience”.

Heidi frequently features as a resilience expert in the media, with notable appearances on Channel Nine’s Weekend Today and SBS news. She has also been the subject of a full-page newspaper article addressing the mental health pandemic and has participated in dozens of radio, podcast, and print media interviews, with her insights sought by publications such as Women’s Agenda, Smart Company, and Mamamia.

2025 Conference Speakers

Hon Dr Sarah Kaine
MLC representing Minister Sharpe

Day 1:
Environment Minister’s Address

Sarah Knop
Acting GM Customer & Strategy
Salvos Stores

Day 1 Fireside Chat:
Changing Landscapes, the Cost-of-Living Crisis and Market Shifts

Edwina Morgan
Head of Commercial
RSPCA Victoria

Day 1 Fireside Chat:
Changing Landscapes, the Cost-of-Living Crisis and Market Shifts

Tony Chappel
CEO
NSW Environment Protection Authority

Day 1 Session:
The Power of Government Partnerships with the Charitable Reuse Sector

Josh Begbie
CEO
GECA

Day 1 Session:
From Greenwashing to Transparency and Credibility in Environmental Claims

Kate Larkin
Beaumont People

Day 1 Session:
People Leadership During Challenging Times

Rebecca Rynehart
Beaumont People

Day 1 Session:
People Leadership During Challenging Times

Clare Press
Founder
The Wardrobe Crisis

Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You

Kirsten Junor
CEO
Reverse Garbage

Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You

Jessica Davies
Advocate for Sustainable and Ethical Fashion

Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You

Barabara Gill
General Manager
Garage Sale Trail

Day 1 Panel:
The Power of Reuse in Communities – Environmental, Social and Economic Impact

Cathryn Hannemann
Waste Education Officer
Northern Beaches Council

Day 1 Panel:
The Power of Reuse in Communities – Environmental, Social and Economic Impact

Annette Brodie
CEO
The Reconnect Project

Day 1 Panel:
Small Electricals and Electronics – Modern Day Donating, Reuse, Repair and Resource Recovery

Neil Harvey
GM Retail
Vinnies Victoria

Day 1 Panel:
Small Electricals and Electronics – Modern Day Donating, Reuse, Repair and Resource Recovery

 

Louise Grimmer
Retail Expert
Shopology

Shop Manager Break-In Session
Keynote Address: How to Enhance the Customer, Donor and Volunteer Experience to Create Impact

 

Jennifer Macklin, Senior Research Fellow, BehaviourWorks/Monash University

Day 2 Keynote:
Research Insights Driving Op Shop Purchasing Behaviour – Questions on Improving Donation Quality

 

Bernie Wiley
Director of Sustainability
Who Gives A Crap

Day 2 Session:
Communicating Sustainability and Social Impact with Creativity and Innovation

 

Jacob Miller
2024 Churchill Fellow

Shop Manager Break-in Session:
Inspirational Address: Thrive – Impact: Motivation and Best Practice Worldwide

Day 2 Session:
Op Shops, Charity Shops and Thrift Stores Around the World – Who Does it Best?

Terry O’Neill
CEO Link Vision &
Chair Charitable Reuse Australia

Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving

Phil Coyte
Executive Director
Vinnies NSW

Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving

Drew Eide
GM Operations
Vinnies Queensland

Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving

Nic Baldwin
Head of Stores
Salvos Stores

Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving

Nathan Spiteri
Co-Founder & CEO
Shopfront

Day 2 Session:
Digitising Reuse – Making Selling Second-hand Simpler and Faster Online

Nicole Venter
Stakeholder Engagement Manager
Service & Creative Skills Australia

Day 2 Session:
Retail Under Pressure – Customer Aggression Implications

Vina Thompson
Retail Operations Manager
Wayside Chapel

Day 2 Session:
Bridging the Gap with Donors – The Wayside Chapel Story

Caroline Swarbrick
Marketing and CX Consultant
Salesforce

Day 2 Session:
Easy AI to Valuable AI – The Journey to Productivity Gains

Andrew Ostcliffe
Retail Specialist
Chiefly Retail

Day 2 Virtual:
Live from the UK – Perception and Misconception – How the Clothing Sector Affects Charity Business

Mandy Scotney
Director
Third Collective
Master of Ceremonies

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