Keynote: Tough Times Don’t Last. Resilient Professionals Do.
Heidi Dening, Speaker – Author – Educator
Heidi Dening believes that education changes lives. Combining the insights she has learned from surviving a paralysing illness, a gunpoint kidnapping, a life-threatening tsunami, and petrol bombs with her impressive business and health education background, she has a unique ability to elevate the professional resilience of leaders and their teams. This enables them to make better decisions, be more innovative, have more energy, optimism and empathy, and successfully deal with change, stress, and uncertainty.
Heidi has dedicated her career to inspiring thousands of people globally with practical strategies that improve resilience and self-leadership, from small children on remote Pacific islands to professional teams across 19 different industries.
This has meant she has delivered onstage and online presentations and programs to thousands of professionals from across the globe, including Coca-Cola, Louis Vuitton Moet Hennessy, REINSW, Raine and Horne, Financial Planners Association, Metcash, Insurance Council of Australia and Westpac.
She was named ‘Best International Keynote Speaker’ in the Asia Pacific region and is the author of an Amazon best-selling leadership book called ‘’Her Middle Name is Courage – How Self-Leadership Transforms Pressure into Performance, Chaos into Clarity and Rage into Resilience”.
Heidi frequently features as a resilience expert in the media, with notable appearances on Channel Nine’s Weekend Today and SBS news. She has also been the subject of a full-page newspaper article addressing the mental health pandemic and has participated in dozens of radio, podcast, and print media interviews, with her insights sought by publications such as Women’s Agenda, Smart Company, and Mamamia.
2025 Conference Speakers
Hon Dr Sarah Kaine
MLC representing Minister Sharpe
Day 1:
Environment Minister’s Address
Sarah Knop
Acting GM Customer & Strategy
Salvos Stores
Day 1 Fireside Chat:
Changing Landscapes, the Cost-of-Living Crisis and Market Shifts
Edwina Morgan
Head of Commercial
RSPCA Victoria
Day 1 Fireside Chat:
Changing Landscapes, the Cost-of-Living Crisis and Market Shifts
Tony Chappel
CEO
NSW Environment Protection Authority
Day 1 Session:
The Power of Government Partnerships with the Charitable Reuse Sector
Josh Begbie
CEO
GECA
Day 1 Session:
From Greenwashing to Transparency and Credibility in Environmental Claims
Kate Larkin
Beaumont People
Day 1 Session:
People Leadership During Challenging Times
Rebecca Rynehart
Beaumont People
Day 1 Session:
People Leadership During Challenging Times
Clare Press
Founder
The Wardrobe Crisis
Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You
Kirsten Junor
CEO
Reverse Garbage
Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You
Jessica Davies
Advocate for Sustainable and Ethical Fashion
Day 1 Panel:
The Thrift Chic Opportunity – Making Shifting Fashion Shopping Habits Work For You
Barabara Gill
General Manager
Garage Sale Trail
Day 1 Panel:
The Power of Reuse in Communities – Environmental, Social and Economic Impact
Cathryn Hannemann
Waste Education Officer
Northern Beaches Council
Day 1 Panel:
The Power of Reuse in Communities – Environmental, Social and Economic Impact
Annette Brodie
CEO
The Reconnect Project
Day 1 Panel:
Small Electricals and Electronics – Modern Day Donating, Reuse, Repair and Resource Recovery
Neil Harvey
GM Retail
Vinnies Victoria
Day 1 Panel:
Small Electricals and Electronics – Modern Day Donating, Reuse, Repair and Resource Recovery
Louise Grimmer
Retail Expert
Shopology
Shop Manager Break-In Session
Keynote Address: How to Enhance the Customer, Donor and Volunteer Experience to Create Impact
Jennifer Macklin, Senior Research Fellow, BehaviourWorks/Monash University
Day 2 Keynote:
Research Insights Driving Op Shop Purchasing Behaviour – Questions on Improving Donation Quality
Bernie Wiley
Director of Sustainability
Who Gives A Crap
Day 2 Session:
Communicating Sustainability and Social Impact with Creativity and Innovation
Jacob Miller
2024 Churchill Fellow
Shop Manager Break-in Session:
Inspirational Address: Thrive – Impact: Motivation and Best Practice Worldwide
Day 2 Session:
Op Shops, Charity Shops and Thrift Stores Around the World – Who Does it Best?
Terry O’Neill
CEO Link Vision &
Chair Charitable Reuse Australia
Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving
Phil Coyte
Executive Director
Vinnies NSW
Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving
Drew Eide
GM Operations
Vinnies Queensland
Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving
Nic Baldwin
Head of Stores
Salvos Stores
Day 2 Panel:
The Role of Contemporary Op Shops – How the Sector is Evolving
Nathan Spiteri
Co-Founder & CEO
Shopfront
Day 2 Session:
Digitising Reuse – Making Selling Second-hand Simpler and Faster Online
Nicole Venter
Stakeholder Engagement Manager
Service & Creative Skills Australia
Day 2 Session:
Retail Under Pressure – Customer Aggression Implications
Vina Thompson
Retail Operations Manager
Wayside Chapel
Day 2 Session:
Bridging the Gap with Donors – The Wayside Chapel Story
Caroline Swarbrick
Marketing and CX Consultant
Salesforce
Day 2 Session:
Easy AI to Valuable AI – The Journey to Productivity Gains
Andrew Ostcliffe
Retail Specialist
Chiefly Retail
Day 2 Virtual:
Live from the UK – Perception and Misconception – How the Clothing Sector Affects Charity Business
Mandy Scotney
Director
Third Collective
Master of Ceremonies
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